Support Response Time Grader
Enter your average first-response time and see how it compares to common support benchmarks, from instant chat to next-day email.
Common questions
- What's considered a good response time?
- For live chat, under a minute is typical for teams that treat it as a priority channel. For email-based support, under a few hours is generally considered solid.
- Does a faster response time actually matter?
- Generally yes for satisfaction scores, though it matters less than whether the first reply actually solves the problem. A fast but wrong answer just starts a longer back and forth.
Related tools
This tool is free, part of a set built by Attractable, an AI support agent that turns every conversation into product intelligence. Get started.