Customer Support Cost Calculator
Work out your fully loaded cost per support ticket, using headcount, salary, and ticket volume you already know.
Common questions
- What's included in cost per ticket?
- Agent time and salary, divided across the tickets handled in that period. It doesn't include software subscriptions or management overhead unless you fold those into the hourly rate you enter.
- Why would I want to know this number?
- It's the baseline you'd compare against before evaluating whether an AI agent, better documentation, or a headcount change actually pays for itself.
Related tools
This tool is free, part of a set built by Attractable, an AI support agent that turns every conversation into product intelligence. Get started.